Question 1

What's included in the Procurement plan?

Accepted Answer

The Procurement plan is $19.99/month and includes wholesale pricing on all products, unlimited team members from your domain, internal catalogs, logo kits, pitch decks, unlimited shipping addresses, custom shipper accounts, and payment terms. It's for teams who want to source and order branded merchandise without the overhead of warehousing.

Question 2

How does storage pricing work?

Accepted Answer

Stockroom is $85/month plus usage-based fees. Usage is the actual weight of your stored inventory (no minimum) plus per-event receiving and pick-pack fees. With Business, the $85 base fee is included in your subscription—you only pay for usage.

Question 3

What's the difference between Stockroom and Business?

Accepted Answer

Stockroom ($85/mo + usage) gives you persistent inventory storage at our warehouse, multi-address fulfillment, kitting & gifting campaigns, recipient self-service gift links, and the gifting API — perfect for a solo gifting admin. Business ($249/mo or $199/mo annual) is the full operating system: everything in Stockroom plus manager seats, approval workflows, agency collaborators, custom storefronts for selling and gifting, accept credit cards, and a dedicated account manager.

Question 4

Can I add more storefronts or manager seats?

Accepted Answer

Yes. Business includes unlimited manager seats at no extra charge. Storefronts are a $99/month add-on per active storefront (Stockroom required, since storefronts ship from inventory)—add as many as you need from your account settings.

Question 5

What is Agency Mode and how do I get it?

Accepted Answer

Agency Mode is a free add-on for creative agencies, design studios, and brand consultants. It lets you manage unlimited client workspaces from a single dashboard, use pitch mode for presentations, and seamlessly hand off accounts to clients.

Question 6

Do you offer annual billing discounts?

Accepted Answer

Yes. Save 17% when you choose annual billing. Business drops from $249/month to $199/month when billed annually.

Question 7

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. You can upgrade anytime and the difference is prorated. Downgrades take effect at the end of your current billing cycle.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit cards (Visa, Mastercard, American Express) for subscriptions. For orders, Net 30 payment terms are available for qualified accounts.

Question 9

Do you offer print on demand?

Accepted Answer

Yes. Both print on demand and bulk ordering are available. Print on demand is perfect for smaller quantities or testing designs. For higher volumes, bulk ordering offers better per-unit pricing.

MerchOS^™ for Operators

Creative Agency